- Shipping and Returns
Shipping and Returns
Orders over $100.00 shipping to an address within the contiguous US will allow a Free Shipping option at checkout. (If you live in Hawaii or Alaska make that $200.00) Wheels, wheel sets, and some racks do not qualify for free shipping and there will be a flat shipping rate added to the order. We typically ship all orders within 24 hours (M-F). Custom or special order items do take longer and we will communicate with you in regard to estimated shipping date. If for some reason, your order will be delayed we will contact you quickly to discuss when you can expect it. If you live close - order online, pay/pickup in the retail store is also an option.
We ship via UPS, FedEx or USPS. You will be shown the options and prices on the checkout page before you finalize your order. If your order qualifies for free shipping we will use the most cost effective method.
We use the United States Postal Service to ship international orders. One downside of this is that once the package leaves the borders of the United States, we are unable to track it. You will need to track the package through the postal service of your country. Also, there is no way for us to calculate duties, taxes and delivery charges your country may impose. Many times, mail packages will go through customs without being opened or charged additional fees. Just be aware that you may need to pay more than our quoted shipping costs to actually receive your package.
We accept returns on new, unused items for 60 days after the time they are received by the customer. (NOTE: some special order items are non-refundable.) You may request a refund, exchange or store credit. If you registered an account when you ordered you will be able to request a Return Merchandise Authorization (RMA) on line. You may also contact us via email on our contact page (in the footer) or by phone- Toll free: 866-936-3176
If your item is defective, or if we shipped the wrong item, we will cover the return shipping cost. All of the products we sell are covered by a manufacturer's warranty which will vary from brand to brand. In some cases it may be quicker for you to deal with the manufacturer directly, but please contact us first so we can be aware of the problem and help facilitate the resolution. Of course damage due to abuse or neglect will not be covered under any warranty.
If the item was ordered by mistake or you simply don't want it then you pay for return shipping. If the item was a special order, something we don't normally sell, we may not allow a return. (we are a small business, not a giant discount warehouse)
All returns need to include the original packaging and all small parts and/or hardware in order to receive a full refund.
Send returns to:
Bike Touring News
3853 N. Garden Center way
Boise, ID 83703