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Payments, Shipping & Returns

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Payment Options

We accept Visa, Mastercard, Pay Pal and Google Checkout, these options will be available at check out.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Order Cancellations

If you decide to cancel an order before it has shipped, please contact us. Credit card funds are captured as soon as you place the order, but if less than 24 hours has elapsed we may be able to reverse the charges. If more than 24 hours has elapsed since you placed the order, we will need your credit card information again in order to refund the purchase price, and certain fees may apply. Alternatively, we can send you a check.

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  We ship via UPS, USPS and FED EX


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We provide FREE shipping on most orders in the lower 48 that exceed $75.00. You also have the option of choosing faster delivery methods for the cost noted on the check out page

Finally if you have a question about shippng PLEASE CALL US Toll Free 866-936-3176  or email us at bikehermit@biketouringnews.com


 

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